Privacy policy

This Privacy Policy explains how Mavelle & Co collects, uses and protects your personal information when you visit our website, place an order, or contact us.

Last updated: 26 August 2026

Mavelle & Co is operated by De Grunt BV. In this policy, "we", "us" and "our" refer to Mavelle & Co.

What we collect

  • Order and contact details — your name, email address, delivery and billing address, a phone number if you choose to give us one, and the details of your order.
  • Account details — your login details, saved addresses and preferences, if you create an account.
  • Payment information — confirmation that a payment was made, the method used and the transaction details. We do not collect or store your full card number; payments are handled by our payment providers.
  • Messages you send us — the content of your emails, including any photographs you send to support a return or a claim.
  • Device and usage information — your IP address, browser and device type, and how you use our website.

How we use it

  • To process your order, arrange delivery and keep you updated about it.
  • To provide customer service, and to handle returns and claims.
  • To create and manage your account, if you have one.
  • To keep our store secure and to detect and prevent fraud.
  • To send you marketing emails, where you have chosen to receive them.
  • To measure and improve our website, our advertising and our service.
  • To meet our legal and record-keeping obligations.

Cookies and advertising

Our website uses cookies and similar technologies. Some are essential — they keep your cart working, keep you signed in and keep the site secure. Others help us understand how our website is used, and support our advertising by measuring how it performs and helping to show you more relevant ads.

Our store is hosted and powered by Shopify. As part of providing that platform, Shopify collects and processes information about your visit, including device, usage and transaction information, in order to operate and secure the store, help detect fraud, and provide us with analytics about how our store is used.

We advertise on Facebook and Instagram, which are operated by Meta Platforms. To measure how our advertising performs and to help show more relevant ads, Meta advertising technologies may collect information about your interactions with our website, such as pages viewed and purchases made. You can manage your ad preferences in your Meta account settings.

You can control or delete cookies through your browser settings. Blocking some cookies will affect how parts of our website work, including checkout.

If we begin using another analytics or advertising provider, we will update this policy.

Who we share it with

We share personal information only where it is needed to run our store, and only with parties who are required to protect it:

  • our ecommerce platform provider;
  • payment providers, so your payment can be processed securely;
  • delivery and fulfilment partners, so your order can reach you;
  • advertising providers, as described above;
  • advisers or authorities, where we are legally required or permitted to disclose information.

Storing and protecting your information

We take reasonable steps to protect personal information from loss, misuse and unauthorised access, use or disclosure. No method of transmission or storage is completely secure, so please do not send us sensitive information through unsecured channels.

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law. When we no longer need it, we take reasonable steps to delete it or de-identify it.

We and some of our service providers may process or store personal information outside Australia. Where this occurs, we take reasonable steps to ensure it continues to be handled appropriately and in line with applicable privacy laws.

Your choices

You can ask us to give you access to the personal information we hold about you, to correct anything that is inaccurate or out of date, or to delete information we no longer need to keep. Email us at Support@mavelleenco.com and we will respond within a reasonable time. We may need to verify your identity first.

If you have subscribed to our marketing emails, you can unsubscribe at any time using the link in any of them. We may still email you about an order you have placed.

Changes to this policy

We may update this policy from time to time. The current version is always available on our website, and we will update the date at the top of this page whenever we make a change.

Contact us

If you have a question about your privacy, or a concern about how we have handled your personal information, please contact us and we will look into it. If you are not satisfied with our response, you may be able to raise the matter with the privacy regulator responsible for your location.

Mavelle & Co
Operated by De Grunt BV
Support@mavelleenco.com