Shipping policy

Shipping Policy

Everything you need to know about how your Mavelle & Co order reaches you.

Where we ship, and what it costs

We ship to addresses across Australia. Shipping is complimentary on every order — there is no minimum order value and no delivery surcharge.

We do not currently ship outside Australia.

Dispatch and delivery

Once your order is placed, you will receive an order confirmation by email and we will begin preparing your order for dispatch.

Delivery times vary depending on the item ordered, how it is fulfilled and the delivery location. For this reason, we do not quote a single fixed delivery time for every order.

Once your order has been dispatched, tracking information will be emailed to you when tracking is available. If you haven't received tracking information and would like an update, please contact us.

Orders that arrive in more than one parcel

Items from the same order may sometimes be sent separately. If this happens, you may receive more than one parcel and the parcels may arrive at different times. Each shipment may also have its own tracking information.

If you are unsure about the status of your order, please contact us and we will check it for you.

Your delivery address

Please check your delivery details carefully at checkout. You are responsible for providing a complete and accurate delivery address.

If you notice a mistake, contact us as soon as possible with your order number. We will do our best to correct it, but changes may no longer be possible once processing or fulfilment has started.

If a parcel is returned because the address provided was incorrect or incomplete, or because it was not collected, reasonable additional shipping costs may apply if the parcel needs to be sent again. This does not apply where the issue was caused by us or the carrier.

If something goes wrong

Occasionally, deliveries may be delayed due to circumstances outside our control.

If your delivery appears significantly delayed or your tracking indicates there may be a problem, please contact us with your order number. We will review the shipment and help you resolve the issue.

Contact

Questions about your delivery can be sent to Support@mavelleenco.com.